Privacy Policy
Last updated: December 11, 2024
SecureTree is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including tree removal, emergency tree removal, tree trimming, stump grinding, and other related services.
By using our website, contacting us, or utilizing our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Contact Information: Name, phone number, email address, and mailing address.
Payment Information: Billing address and payment details when making a purchase.
b. Non-Personal Information
Usage Data: Information about your interactions with our website, including IP address, browser type, and pages visited.
Device Information: Information about the device you use to access our website, such as operating system and device type.
c. Photos or Location Data
Images or videos of the site requiring service (submitted by you or captured by us during inspections).
GPS data to identify service locations.
2. How We Use Your Information
We use the information collected to:
Provide and manage our tree removal services.
Respond to your inquiries, schedule services, and send updates.
Process payments and deliver invoices or receipts.
Improve our website and customer service experience.
Comply with legal obligations or resolve disputes.
3. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following situations:
Service Providers: With trusted third-party vendors who assist with billing, customer support, or other business operations.
Legal Requirements: If required by law, court order, or to protect our rights or those of others.
Business Transfers: In the event of a merger, sale, or reorganization of our company.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You may have the following rights regarding your data:
Access and Correction: Request access to or correction of your personal information.
Data Deletion: Request deletion of your personal data, subject to legal and business obligations.
Opt-Out: Opt-out of receiving promotional emails by clicking “unsubscribe” in the email or contacting us directly.
To exercise these rights, contact us at [Insert Email Address].
6. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of our website may not function properly without cookies.
7. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any information.
8. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: info@securetreenc.com
- By phone number: 704-266-1615
Address
8320 Indian Trail Fairview Rd, Indian Trail, NC 28079 United States of America
Call Us
(704) 266-1615
info@securetreeservices.com
Need Tree Service?
Get In Touch
F.A.Q.
Frequently Asked Questions
What is SecureTree known for?
SecureTree is renowned for its comprehensive tree care solutions, ensuring not only the health and vitality of trees but also the safety and aesthetic appeal of properties, both residential and commercial.
I've heard about the Grapple Saw; can you tell me more about it?
Our Grapple Saw, exclusive in the greater Charlotte area, is state-of-the-art equipment designed for precision and safety in tree removal, especially for large-scale operations.
Do you offer emergency tree services?
Yes, we provide prompt emergency tree services for unexpected issues, such as fallen trees after a storm or potential hazards.
Can you help with pest or disease management in trees?
Definitely! We specialize in identifying, treating, and preventing tree diseases and pests, ensuring the long-term health of your trees.
How do you charge for your services?
The cost varies based on the service required, the scale of the operation, and specific site conditions. We recommend contacting us for a detailed estimate tailored to your needs.
Do you cater to both residential and commercial properties?
Absolutely! We offer tailored services for both residential homes and commercial establishments, ensuring the best care for trees irrespective of the setting.
What measures does SecureTree take for safety?
Safety is our top priority. Our team is trained in rigorous safety protocols, we employ the latest equipment for safe operations, and we're fully insured for added peace of mind.
How do I know if my tree is healthy or needs care?
Our Plant Health Diagnostics & Treatment service involves expert assessments to detect potential tree ailments. We can provide guidance on care or necessary treatments based on the assessment.
What does 'Tree Cabling & Bracing' mean?
Tree Cabling & Bracing is a method to reinforce and support trees that might be structurally weak, ensuring their stability and reducing potential risks.
How can I schedule a consultation with SecureTree?
You can reach out to us via our contact page on our website, or give us a call at our listed number. Our team is always ready to assist and schedule a convenient time for a consultation.